This position provides comprehensive administrative, clerical, and logistical support to the Office of Student Success and ATC Center with a primary focus on managing student attendance documentation. Other key responsibilities for this role include facilitating academic accommodations for students and managing the office and center's operations. Working under the joint supervision of the Associate Provost for Student Success and the Senior Manager, ATC Center ensures smooth operations across all functional areas, including advising, tutoring, counseling, attendance, and accommodation and accessibility services, by managing documentation, scheduling, bilingual communication, and coordination with internal and external stakeholders. The role requires strong attention to detail, excellent communication skills, and a high level of professionalism and confidentiality when handling sensitive student information. The position is critical for maintaining service continuity and compliance with institutional policies.

Student Success Coordinator

American University of Ras Al Khaimah

General information about institution

The American University of Ras Al Khaimah (AURAK) is an independent co-education institution of Higher Education that provides an integrated American-style, undergraduate and graduate education. All programs are accredited by the Ministry of Education of the UAE; additionally, it is accredited by the U.S. regional accreditation association, the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). The American model of higher education ensures not only skills in specific academic fields, but also a general education curriculum that exposes students to new ideas and ways of thinking critically about local and global issues. AURAK is a young and rapidly growing university.  AURAK is located in Ras Al Khaimah, one of the Northern Emirates and a rapidly growing region.  The beauty of Ras Al Khaimah is reflected in its traditions and diverse landscapes — its white sandy beaches, the majestic Hajjar Mountains, the expansive desert and its sands dunes, and the many historical sites.

AURAK values diversity, inclusiveness and cultural authenticity where all individuals are treated based on their merits and abilities.  AURAK is proud to be an equal opportunities employer and encourages applications from all qualified applicants irrespective of race, color, religion, gender, national origin, disability, or age.

Job Purpose & Responsibilities

This position provides comprehensive administrative, clerical, and logistical support to the Office of Student Success and ATC Center with a primary focus on managing student attendance documentation. Other key responsibilities for this role include facilitating academic accommodations for students and managing the office and center's operations. Working under the joint supervision of the Associate Provost for Student Success and the Senior Manager, ATC Center ensures smooth operations across all functional areas, including advising, tutoring, counseling, attendance, and accommodation and accessibility services, by managing documentation, scheduling, bilingual communication, and coordination with internal and external stakeholders. The role requires strong attention to detail, excellent communication skills, and a high level of professionalism and confidentiality when handling sensitive student information. The position is critical for maintaining service continuity and compliance with institutional policies.

Minimum Qualification and Education

Essential: Bachelor's degree

Desirable: Master’s degree in Education, Higher Education Administration, or a related field.

Required Knowledge and Skills

• Strong understanding and experience working in an academic office setting supporting student services operations. 
• Have or be willing to adapt a student-centered philosophy for projects and services that are developmental and educational in nature. 
• Excellent administrative and managerial skills for an office setting that requires solution-oriented thinking
• Knowledge of international higher education systems preferred the American model.
• Excellent oral presentation and written communication skills in English.
• Strong interpersonal and conflict resolution skills, including tact and diplomacy, ability to build consensus, and working with individuals from different cultures and needs, and communicating professionally with students, faculty, and staff.
• High attention to detail and accuracy in processing student documentation and maintaining confidential records.
• Ability to exercise sound judgment, make well-informed decisions, and uphold professionalism when dealing with sensitive student issues.
• Ability to multitask and prioritize responsibilities effectively in a fast-paced environment.
• Demonstrated resilience and adaptability, with the capacity to learn from setbacks and adjust to changing demands.
• Proficiency in Microsoft Office, MS Teams, SIS, and Blackboard.
• Availability for occasional evening or weekend work to meet deadlines or support student needs.
• Ability to work in a setting with sensitive and confidential student information

Work Experience

Essential: Knowledge in student services, academic support, or related administrative roles.

Desirable: 2-3 years of experience in student services, academic support, or related administrative roles.

Language proficiency required

Fluent in English and Arabic

Competencies

• Service Excellence-
• Professional Ethics and Integrity-
• Problem-solving-
• Time Management-
• Teamwork-

Reporting line

Senior Manager- Advising, Tutoring and Counseling Center