Job Details

Admissions Outreach Specialist
Posted 407 days ago

General information about institution

The American University of Ras Al Khaimah (AURAK) is an independent co-education institution of Higher Education that provides an integrated American-style, undergraduate and graduate education. All programs are accredited by the Ministry of Education of the UAE, and the university recently received initial accreditation through SACSCOC in the United States. The American model of higher education ensures not only skills in specific academic fields, but also a general education curriculum that exposes students to new ideas and ways of thinking critically about local and global issues. The multicultural student body at AURAK offers candidates the opportunity to teach and conduct research in one of the most diverse countries in the world. AURAK is a young and rapidly growing university.  AURAK is located in Ras Al Khaimah, one of the Northern Emirates and a rapidly growing region.  The beauty of Ras Al Khaimah is reflected in its traditions and diverse landscapes — its white sandy beaches, the majestic Hajjar Mountains, the expansive desert and its sands dunes, and the many historical sites.

Job Purpose

The Admissions Outreach Specialist is responsible for assisting the Manager of the Department of Admissions and Student Outreach in expanding the scope and quality of AURAK external relationships with schools and other designated entities. The individuals in this role will have a strong focus on customer service and process development. Major responsibilities include responding to interactions, providing customer service, including handling inquiries and contacting external schools and other entities as designated. The position must provide related feedback, prioritize tasks and tracking and reporting contact trends. This position will be a main point of contact for schools and entities from which AURAK recruits new students. The Admissions Outreach Specialist will be the liaison for each respective area and be responsible for staying current with all changes; ensuring communication is disseminated to appropriate personnel and resolving problematic issues in a timely manner.

Minimum Qualification and Education

Essential: Diploma Level Education Required, Professional Certifications Preferred, Bachelor’s Degree Preferred

Required Knowledge and Skills

Knowledge of the educational structure of the United Arab Emirates, Excellent English and Arabic communication skills, Analytic problem solving, independent, fast learner, and ability to work under pressure.

Work Experience

Essential: At least 3 years or more in government, business, or education.

Language proficiency required

Essential: Excellent English and Arabic skills

Competencies

Service Excellence
Professional Ethics and Integrity
Problem-solving
Time Management
Teamwork

Reporting line

Associate Provost of Enrollment Management 

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